Oh! Long time since I have posted & that’s not because I was busy. It’s because F…ing host FusedHosting came out to be a scammer. The old owners sold the hosting company without any prior notification & the new owners took the liberty of toying with all the customers. The server went down & stayed like that for several weeks. They didn’t notify before. You couldn’t contact them as they won’t reply to support mails. They even took out the CAPTCHA image so that you couldn’t send them mail from your client area. Some guys found out the phone number of the owner from some other place but nobody took it. Even their own site was down for several days!
Now when they put it back, we couldn’t login to the cPanel! And that means we couldn’t get the backup. I have sent more than several mails without any reply. Then somebody replied:
Anirban,
We apologize for not responding to your emails, this is first email we have seen from you in a long time. We have checked your site and it is working for us just fine. Please double check your domain name again, and also your temp url with us at http://96.31.78.90/~anirbanr
We would love for you to stick around, please let us know if there is anything else we can do.
Also if you still require a backup, simply email us in return at support@fusedhosting.net
Thank You
They could see a site that was offline! They have a vision after all! And they apologized for the emails that they didn’t receive! How gentle!
The support ticket system was made available to the customers after some days. And when I asked for a backup, it got closed automatically without any reply. When I reopened, somebody replied that they were generating backup & would send me. No luck! I again mailed them few times. Then I got an email that my backup was ready in cPanel. But as I couldn’t login to cPanel, I couldn’t get it! By the way, several days had passed already to get that response!
I was trying to figure out how to get a backup & get free from these big time jokers. After several failed attempts, I got this to work. They have sifted the server to new i.p address. I couldn’t login to the cPanel of old ip address too. But then I again tried to login to the old one with port 2082, and entered my username in Password Reset field. I was able to login to the cPanel of the deserted server with the new password that was sent to my email. I took a backup, and sifted my site to DreamHost. It was a bit of struggle as DreamHost doesn’t support cPanel. But I have succeeded after all! And now quite relieved!
The moto: Always keep backup! And more importantly never ever go for FusedHosting!
All the existing customers like me have suffered. As I am writing now, I have read a few customers have been able to login to cPanel recently. But if you still can’t, use http://oldipnumber:2082 (not http://oldipnumber/cpanel). My site was hosted on 67.228.116.181 (so the url address was http://67.228.116.181:2082).
Good luck!
I have lost my rankings, traffic in these few weeks. But I am at least happy that I put it back with all the content.
Images in Reply to Tom’s Comment(click to enlarge):
My email screenshot:

Here is my support ticket screenshot:
